The Unconventional Counselor

Balance Within: Find Your Inner Peace, Embrace Your True Self

Refund & Canellation Policy

THE UNCONVENTIONAL COUNSELOR LLC REFUND POLICY.

Refund & Canellation Policy

Welcome to The Unconventional Counselor (hereinafter referred to as the “Website,” “Site,” “We,” “Us,” “Our”). Thank you for choosing The Unconventional Counselor to show you how to heal yourself. We value and trust in our [therapeutic services and products] to help you live your best life.

A FULL REFUND WILL BE GIVEN AS LONG AS SERVICES HAVE NOT STARTED. HOWEVER, THIS REFUND WILL ONLY BE GIVEN WITHIN 15 DAYS OF THE DAY OF PURCHASE. THIS MEANS, YOU WILL HAVE 15 DAYS FROM THE DAY OF PURCHASE TO REQUEST A FULL REFUND AS LONG AS SERVICES HAVEN NOT BEEN STARTED.

Due to the nature of our [SERVICES or PRODUCTS], there are a few items that are not eligible for a refund.

  • Once services have started you will not receive a refund for any reason. However, you can reschedule your appointment for a later date if needed within reasonable time. Please contact The Unconventional Counselor at email: Connect@TheUnconventionalCounselor.com before the 15 days are up to receive a full refund as long as the services you paid for have not started or would like to reschedule your services for a later date.

Before we offer any services, we will disclose and share with you our refund policy that you will need to sign to acknowledge our “no refund/refund” policy.

Please understand that healing yourself is your responsibility and the amount of time it takes to heal is dependent on you. Our recommendation to get the best results is this. Once you have seen a therapist and received a diagnosis and have verbally worked through your trauma you will be ready to heal traumas of the mind. If you have NOT worked with a therapist and are comfortable working with a nationally and state certified peer support specialist who is a lived experience mental health and drug addiction recovery coach and would like to use these services as a form of therapy, we at The Unconventional Counselor do offer these services. This service is for clients who would want to work with us for a longer duration.

For best results with our 4-8 session packages, we recommend having your time available, ready to heal in a short amount of time.

What’s included in the 4-8 sessions: Havening, Neuro Linguistic Programming, Hypnotherapy

  • 4 sessions: We recommend giving us that week for our sessions to be utilized the week we start.
  • 8 sessions: We recommend giving us that week for the first 4 session, the other 4 session can be spread out if needed.

 

  • Clients who desire therapy and trauma healing. This is for clients who have not seen a therapist and would like to use The Unconventional Counselor for therapy/coaching we will create specific packages for you. What’s included: Therapy/Coaching first; havening, hypnotherapy and neuro linguistic programming.

 

 Example of what would work best, for greatest results if not requiring therapy from The Unconventional Counselor LLC.

EXAMPLE: You connect with La Fenix; she recommends 4-8 sessions. This includes havening, hypnotherapy and neuro linguistic programming. For the first 4 session these should be done within that week to get rapid healing and transformation. The next 4 sessions could be more spread out if needed. It is our greatest desire for you to heal and the quicker we get to the root cause and teach you these techniques the greater the results!

Havening works! Hypnotherapy work! Neuro Linguistic Programming work! Guaranteed! Trust the process, trust us to help you heal to live your best life. We want and desire for you to heal so that you can be living your best life.

Please understand that when clients are simply not ready but still move ahead to purchase our services and are not willing to do the work, then please understand that we are not responsible for your mental and physical wellbeing, and you will not get the healing we desire for you. So come ready and open to healing your life.

~ La Fenix, The Unconventional Counselor LLC

Updated: January 2nd, 2025

THE UNCONVENTIONAL COUNSELOR LLC REFUND POLICY.

Refund & Canellation Policy

Welcome to The Unconventional Counselor (the “Website,” “Site,” “we,” “us,” or “our”).
Thank you for choosing us to guide you on your journey of self-healing. We value your trust and stand behind our coaching services and holistic modalities, designed to help you live your best life.


1. Refund Eligibility

Refunds may be considered only if services have not yet begun and must be requested prior to the start of your first session or program.
All refund requests will be reviewed on a case-by-case basis to ensure fairness and clarity for both parties.

Once a session, package, or program has started, no refunds will be issued for any reason.


2. Rescheduling Policy

If you need to change your appointment time, you may reschedule for a later date with reasonable notice.
To do so, please email us at:
📧 Connect@TheUnconventionalCounselor.com

Prior to the start of any service, you will receive and sign this Refund / No-Refund Acknowledgment as part of your client agreement.


3. Scope of Services

Healing is a personal responsibility, and the time it takes to experience transformation varies for each individual.

For best results, we recommend completing any necessary therapeutic or diagnostic work with a licensed therapist before beginning coaching for trauma-related healing.

If you have not previously worked with a therapist and would like to engage with a nationally and state-certified peer-support specialist—a lived-experience mental-health and addiction-recovery coach—Fenix Shepard offers customized wellness and transformation programs designed for longer-term work.


4. Recommended Packages

Our transformational programs integrate Havening Techniques, Neuro-Linguistic Programming (NLP), and Hypnotherapy, providing a holistic approach to emotional healing and personal growth.

• 4-Session Package:
Designed for focused transformation. Clients may choose to schedule sessions close together for accelerated results or space them out to allow deeper integration between sessions.

• 8-Session Package:
Ideal for extended healing journeys. The pacing of these sessions is customized in collaboration with the client to best support their comfort, readiness, and goals.

For individuals working through deeper trauma or seeking ongoing guidance, we offer customized packages that combine Coaching, Havening, NLP, and Hypnotherapy in a structure that best suits each client’s unique path to healing.


5. Client Responsibility

True healing requires openness and commitment.
While these techniques are powerful, results depend on your readiness to engage and your consistent participation.

The Unconventional Counselor LLC and Fenix Shepard are not responsible for outcomes if a client purchases services without the willingness or readiness to do the inner work required.

Come ready. Come open. Healing begins with you.

Havening works. Hypnotherapy works. NLP works.
Trust the process. Trust yourself.

We are honored to walk beside you as you heal and reclaim your best life.

~ Fenix Shepard
The Unconventional Counselor LLC